Meet Zemy: Your New 24/7 AI Front Desk That Fills Your Schedule With High-Value Patients (HIPAA-Secure)

A revenue generator, patient-satisfaction booster, and data-insight engine.

Hexapoint's Zemy stops forcing visitors to dig for answers. Let Zemy fetch the right info, handle objections, and move patients to "Book Now" in one friction-free thread.

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Zemy AI Assistant
Which location is closest to downtown?
Our Oak Avenue clinic is 5 minutes from downtown. We also have a Pine Street location about 15 minutes away.
Can you help with shoulder pain that's been bothering me?
Yes! Dr. Smith specializes in shoulder injuries at our downtown location. Would you like to book an appointment with her? We have openings tomorrow.

Top 10 Reasons Medical Practices Love Zemy

Book Qualified Patients Faster

The chat screens out tire-kickers and routes true clinical fits straight to your scheduling link—so OR time goes to the right cases.

24 / 7 Front-Desk Relief

Handles repetitive "Do you take Aetna?" at midnight and, if enabled, offers a call-back form or text hand-off when frustration is detected.

Real-Time Patient-Insight Dashboard

Every query is logged and searchable, giving marketing and clinicians a live read on service gaps, FAQ wording, and emerging demand.

Better SEO & Patient Education

Longer on-page engagement, deep links to condition pages, and exact patient language you can recycle in blog posts and ads.

Guided High-Value-Case Nudges

Mentions of certain high-value cases trigger outcome stats plus a one-tap booking prompt—tone adjustable from gentle to proactive.

Lower Operating Costs

Deflects coverage-check calls and basic post-op questions, freeing staff for pre-authorizations and billable care.

Meets Today's Digital Expectations

Patients already chat with their banks and airlines; offering the same convenience signals a modern, patient-centric practice.

Accessible & Multilingual by Design

Auto-detects language, offers large-type mode, and can read replies aloud—broadening reach and improving equity.

HIPAA-Secure Audit Trail

Full BAA, encrypted transcripts, and optional EHR push keep compliance teams—and malpractice insurers—comfortable.

Scales Instantly—No New Staff Needed

Website traffic spike or seasonal rush? Zemy handles unlimited chats without adding staff or overhead.

Toggle any feature—from human hand-off to upsell prompts—on or off in one click to match your workflow and staffing reality.

How It Works

Full-Site Crawl + Doc Uploads

SmartChat ingests every public page plus unlimited PDFs, SOPs, FAQs, even price sheets—so it actually knows your organization.

Persona Picker

Choose a voice: empathetic nurse, playful concierge, high-authority salesperson—switch personas per campaign without a developer.

Real-Time AI Answers

Visitors ask anything. SmartChat returns precise answers with hyperlinks to the source, building trust instead of guesswork.

Guided Conversion Paths

Built-in call-to-action logic nudges the visitor to book an appointment, schedule a demo, or add to cart based on the conversation.

HIPAA-Safe for Healthcare

All chat logs are encrypted end-to-end and auto-redacted for PHI before storage—so compliance officers sleep at night.

Analytics & Transcript Insights

See questions patients/customers actually ask, then turn gaps into new marketing copy or service lines.

Why It Matters

95
of web visitors leave without converting. Hexapoint SmartChat keeps them talking, learning, and clicking "Book Now" while human staff focus on live patients or high-value deals.

Core Capabilities

See why healthcare providers & service businesses choose Zemy by Hexapoint

Whole-Site Brain

Crawls every public page plus unlimited PDFs, SOPs, and FAQs, so responses come from your knowledge—no hallucinations.

Persona Picker

Flip a switch to sound like an empathetic nurse, upbeat concierge, or hard-charging salesperson. Match tone to campaign without code.

Guided Conversion Paths

Built-in CTAs steer visitors to book, call, or start a telehealth visit—reducing front-desk phone tag.

HIPAA-Safe by Design

End-to-end encryption + PHI redaction before storage keeps compliance officers calm.

Analytics Goldmine

Chat transcripts reveal the real questions patients ask. Turn gaps into new service lines or FAQ content.

15-Minute Launch

Copy-paste one script and you're live. No IT tickets, no dev backlog.

Ready to deploy? Launch Zemy by Hexapoint in under 15 minutes—no code, no IT tickets. Starting at just $40/week (less than $6/day).

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