10 Things Doctors & Receptionists Can Do To Help Reduce Patient Anxiety About Surgery

Creating a Comforting Experience: How Doctors and Receptionists Can Alleviate Patient Anxiety About Surgery

Written by: Aaron Michael Buch

1. Greet patients in a friendly and welcoming manner: A warm and friendly greeting can help put patients at ease and make them feel more comfortable in the medical setting.

2. Provide clear and concise information about the appointment and the surgery process: Receptionists can help reduce patient anxiety by clearly explaining the purpose of the appointment and the steps involved in the surgery process.

3. Answer any questions or concerns patients may have in a reassuring and empathetic manner: Receptionists should be prepared to answer any questions or concerns patients may have and offer reassurance as needed.

4. Help patients feel comfortable and at ease in the waiting room by offering amenities such as magazines, water, or snacks: Simple gestures like offering refreshments or providing reading materials can help patients feel more relaxed and at ease.

5. Introduce themselves and explain their role in the patient’s care: Doctors can help reduce patient anxiety by introducing themselves and explaining their role in the patient’s healthcare.

6. Take the time to listen to the patient’s concerns and answer any questions they may have: Doctors should make a point of actively listening to patients’ concerns and answering their questions fully and honestly.

7. Explain the surgery process in detail, including any risks and potential complications: Doctors should be transparent about the surgery process and any potential risks or complications, as this can help reduce patient anxiety by increasing understanding and trust.

8. Emphasize the benefits of the surgery and how it can help improve the patient’s quality of life: Doctors can help reduce patient anxiety by highlighting the potential benefits of the surgery and how it can help improve the patient’s quality of life.

9. Assure the patient that they will do everything they can to ensure a safe and successful surgery: Doctors can help reduce patient anxiety by assuring patients that they will do everything they can to ensure a safe and successful surgery.

10. Offer post-surgery support and follow-up care: Both receptionists and doctors can help reduce patient anxiety by offering support and follow-up care after the surgery to ensure the best possible outcomes.