Patient Call and Tracking Services

About Hexapoint Call-Tracking Intelligence

Hexapoint Call Intelligence (HCI) integrates advanced AI-powered features to track and analyze every patient interaction, helping healthcare providers understand the impact of their marketing efforts and improve patient acquisition. With HCI, you get access to real-time call tracking, lead qualification, keyword spotting, call outcome analysis, and detailed conversation intelligence—all through a seamless, HIPAA-compliant platform.

How Your Marketing Team at Hexapoint Uses HCI for You

At Hexapoint, we take full advantage of the powerful insights and features of HCI so you don’t have to worry about the details. Here’s what we do for you:

• Actionable Insights: We monitor all patient interactions and use real-time data to optimize your campaigns, focusing on what’s driving patient appointments and engagement.
• Lead Management: Our team qualifies patient inquiries based on the AI-driven lead scoring system, ensuring that high-priority leads are given prompt attention.
• Performance Monitoring: We analyze your reception team’s call performance, helping identify areas for improvement to enhance patient satisfaction.
• Targeted Marketing Adjustments: Using HCI’s call attribution and keyword tracking features, we refine your marketing strategy to target the right patients with the right message.
• Campaign Effectiveness: We track the sources of inbound patient inquiries, allowing us to allocate your marketing budget to the most effective channels and campaigns.
• Patient Journey Optimization: From the first call to final treatment, we analyze each touchpoint in the patient journey to ensure your practice is maximizing conversions.
• Real-Time Reporting: Our team provides you with timely reports on marketing effectiveness, ensuring you’re always in the loop without needing to get into the details yourself.

What You Can Do With Hexapoint Call Intelligence (HCI)

While we handle the bulk of the work, HCI also offers you valuable tools to stay in control and informed about your practice’s marketing efforts:

• Track Performance: Access intuitive dashboards to monitor campaign performance, reception staff interactions, and patient engagement in real-time.
• Evaluate Campaign Success: See exactly where your marketing dollars are going and which campaigns are driving the most patient inquiries.
• Detailed Call Transcripts: Review call transcripts and recordings for training purposes or to ensure that patient interactions meet your practice’s standards.
• Patient Data Insights: Use keyword tracking and call outcome analysis to understand what patients are asking about, helping you refine your services and communication strategies.
• Adjust Priorities: With lead qualification insights, you can adjust patient follow-up priorities or communicate needs to your front desk in real-time.